Telephone Researcher

Location

Force Headquarters

Business Area

Support Services

Department

DB - Service Improvement

Rank

N/A

Grade

1

Salary

£24,222 - £24,222

Part/Full Time

Part Time

Hours per Week

12

Additional Working Conditions

Suitable for Job Share, Flexi-time, Part Time

Type of Contract

Permanent

Vetting Level Required

RV

Description

Help improve the service provided by Leicestershire Police.

We are always looking at ways to improve the service we provide to our communities, helping to prevent crime and ensuring victims get the support they need.

As a Telephone Researcher you will be a vital part in the ongoing improvement of our force, by telephoning victims of crime to gain their feedback so we can keep making changes to better protect our communities.
You’ll be working part time, 12 hours per week Monday to Thursday from 18:00 – 21:00, based at Leicestershire Police Headquarters. The role is office-based due to the nature of the work and therefore remote working cannot be offered.

You will be talking with members of the public who may be distressed or upset, using empathy and patience to gain the vital information we need.

Key Responsibilities

• Using discretion and sensitivity appropriate to the nature of the call and needs of the interviewee.
• Ask probing questions to check understanding.
• Recording the results of each interview on a computer.

The must haves

• Experience of communicating with members of the public.
• Excellent computer skills.
• Good listening skills and the ability to ask questions to check understanding

What’s in it for you?

At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your best. We have a range of reward and benefits that are available to all our employees.

Salary- £24,222 pro rata. For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.

Vetting level: RV (please note: there is a 3 year continuous residency requirement within the UK at the time of application).

• Applications close 22nd June 2025 at 23:55.

What’s next

Please click APPLY to complete your application, describing how you meet the essential/desirable criteria as listed within the job description.

To find out more about Leicestershire Police and understand how you can make a difference visit our careers website.

To support you with your application we’ve provided some guidance linked here.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in. If you want to chat about how we can help you through the recruitment process and any reasonable adjustment you might need, please get in touch with the recruitment team.

#LI-onsite

Document Attachment

Telephone Researcher.pdf – 209KB